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SHOEFLY GRAPHICS

Customer-Supplied Artwork Policy

At ShoeFly Graphics, we take pride in producing high-quality screen printing, embroidery, DTF transfers, DTG printing, and custom graphics. To ensure the best possible results, we have established the following policy regarding customer-supplied artwork.

1. Artwork Requirements

Customers are responsible for providing artwork that is suitable for their requested printing or production method.

Preferred file formats:

  • Vector files: AI, EPS, SVG, or vector PDF

  • High-resolution PNG files with transparent backgrounds

  • Minimum 300 DPI at the intended print size for raster artwork

Low-resolution images, screenshots, images downloaded from social media, and artwork with blurry or pixelated edges may not produce acceptable results.

2. Artwork Quality

ShoeFly Graphics is not responsible for quality issues resulting from customer-supplied artwork.

This includes, but is not limited to:

  • Blurry, pixelated, or distorted images

  • Incorrect spelling, grammar, or punctuation

  • Poor image resolution

  • Inaccurate colors or color variations

  • Unwanted backgrounds or image artifacts

  • Fine details that may not reproduce properly

We will make reasonable efforts to identify obvious concerns before production; however, customers are ultimately responsible for reviewing and approving their artwork.

3. Artwork Editing & Additional Charges

Customer-supplied artwork must be production-ready.

Artwork requiring modifications, cleanup, background removal, resizing, redrawing, vector conversion, or other adjustments may be subject to additional design fees.

Any additional artwork charges will be communicated before work begins.

Submitting artwork does not guarantee that it is ready for production.

4. Color Accuracy

Colors displayed on computer monitors, phones, and other digital devices may differ from the final printed product.

ShoeFly Graphics cannot guarantee an exact color match unless specific color-matching arrangements have been made and approved in advance.

5. Copyright & Ownership

By submitting artwork, customers confirm that they own the artwork or have obtained the necessary permissions, licenses, or authorization to reproduce it.

Customers are responsible for ensuring that their submitted designs do not infringe upon any copyrights, trademarks, or other intellectual property rights.

ShoeFly Graphics reserves the right to refuse artwork that may violate intellectual property laws or other applicable regulations.

6. Customer Approval

When a proof is provided, customers are responsible for carefully reviewing all details, including spelling, placement, sizing, colors, and overall design.

Once artwork has been approved and production has begun, ShoeFly Graphics is not responsible for errors that were present in the approved design.

Changes requested after approval may result in additional charges or production delays.

7. Reprints & Refunds

ShoeFly Graphics will not provide free replacements, reprints, or refunds for issues caused by customer-supplied artwork, including poor resolution, incorrect information, or design errors approved by the customer.

If a production error is determined to be the responsibility of ShoeFly Graphics, we will work with the customer to provide an appropriate resolution.

8. Right to Refuse Artwork

ShoeFly Graphics reserves the right to decline artwork that does not meet our production standards or that we believe will result in an unacceptable finished product.

Customer Acknowledgment

By submitting artwork to ShoeFly Graphics, the customer acknowledges and agrees to this policy. The customer accepts responsibility for the accuracy, quality, and authorization of all submitted artwork.

SHOEFLY GRAPHICS
Print it. Wear it. Live it loud.
www.shoeflygraphics.com

SHOEFLY GRAPHICS

Customer-Supplied Apparel Policy

At ShoeFly Graphics, we take pride in providing high-quality screen printing, embroidery, DTF, and DTG printing services. While we prefer to supply the garments we decorate, we understand that some customers may wish to provide their own apparel.

To protect both our customers and our business, the following policy applies to all customer-supplied garments.

1. Customer-Supplied Apparel

ShoeFly Graphics accepts customer-supplied apparel at our discretion. All garments must be inspected and approved by our staff before production.

We reserve the right to refuse any garment that we determine is unsuitable for the requested decoration process.

2. Customer Assumes Risk

All customer-supplied apparel is decorated at the customer's own risk.

Although we take every precaution to ensure professional results, screen printing, embroidery, DTF, and DTG processes involve heat, pressure, inks, needles, and machinery that can occasionally cause damage.

Potential risks include, but are not limited to:

  • Scorching, discoloration, or heat marks

  • Fabric shrinkage or distortion

  • Dye migration or color bleeding

  • Needle holes, pulls, or fabric damage

  • Improper ink or transfer adhesion

  • Garment defects that become visible during production

  • Print or embroidery imperfections

  • Equipment-related production errors

ShoeFly Graphics is not responsible for damage to customer-supplied garments resulting from the normal risks of the decoration process, including accidental damage during production.

3. No Replacement Guarantee

ShoeFly Graphics does not guarantee replacement or reimbursement for customer-supplied garments that are damaged during production.

If a garment is damaged, our responsibility will be limited to reviewing the circumstances and determining whether any remedy is appropriate.

Customers are encouraged to provide additional garments to account for possible production loss.

4. Garment Compatibility

Not all garments are suitable for every decoration method.

Certain fabrics, coatings, dyes, seams, and garment constructions may react unpredictably to heat, pressure, ink, or embroidery.

ShoeFly Graphics cannot guarantee that customer-supplied apparel will produce the same results as garments sourced and tested through our suppliers.

5. New, Clean Garments Only

Customer-supplied apparel must be new, clean, and free from excessive wrinkles, pet hair, odors, stains, or other contaminants.

Previously worn or washed garments may be refused.

ShoeFly Graphics is not responsible for decoration issues caused by fabric treatments, detergents, softeners, or other substances present on supplied garments.

6. Minimum Quantities & Spoilage

Production processes occasionally result in misprints, placement variations, or garment damage.

For customer-supplied apparel, we recommend providing extra garments, particularly for large orders or specialty items.

ShoeFly Graphics does not guarantee a zero-spoilage production run.

7. Decoration Charges

Decoration pricing for customer-supplied apparel may differ from pricing for garments purchased directly through ShoeFly Graphics.

Additional handling, testing, preparation, or setup fees may apply.

Decoration charges are for the service performed and do not include the cost or replacement value of customer-supplied garments.

8. Customer Approval

Customers are responsible for verifying garment quantities, sizes, colors, styles, and decoration instructions before production begins.

Once production has started, changes may not be possible, and additional charges may apply.

9. Liability Limitations

To the extent permitted by applicable law, ShoeFly Graphics is not liable for the replacement cost, retail value, sentimental value, or consequential losses associated with customer-supplied apparel damaged during the decoration process.

This policy does not exclude liability that cannot legally be limited or waived.

Customer Acknowledgment & Agreement

By providing apparel to ShoeFly Graphics for decoration, the customer acknowledges and agrees that:

  • Customer-supplied apparel is decorated at the customer's risk.

  • Heat, pressure, ink, and embroidery processes may cause unexpected damage.

  • ShoeFly Graphics does not guarantee replacement or reimbursement for damaged customer-supplied garments.

  • The customer has reviewed and accepts the terms of this policy.

Customer Name: __________________________

Signature: _______________________________

Date: ___________________________________

SHOEFLY GRAPHICS
Print it. Wear it. Live it loud.
www.shoeflygraphics.com

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